Contact the Alpha Erec Desk: Phone, Email and Returns
For tracking, changes and refunds on an Alpha Erec order, call +1 (720) 619-8477, 7:00am–9:00pm, 7 days, with the order ID ready. The website email, [email protected], answers questions about pages, typos, privacy and press on weekdays; it cannot see orders. Returns go by tracked post to 1515 Broadway, Floor 11, New York.
- Phone 7:00am–9:00pm, 7 days
- Website email Mon–Fri 9:00am–5:00pm ET
- Returns tracked post, New York
Which Alpha Erec contact route to use
Four routes, each built for one kind of question. Picking the right one first is the quickest way to an answer.
Order support phone
7:00am–9:00pm, 7 days. For tracking, changes and refunds, and for matching a bottle’s lot to its order. A refund always starts here.
Order support email
A written route for questions about an order you have already placed. Put the order ID in the subject line.
Website email
Mon–Fri 9:00am–5:00pm ET. For pages, typos, privacy and press. It cannot see orders, so it cannot start a refund.
Returns desk
1515 Broadway, Floor 11, New York, NY 10036, USA
Post only, tracked, after the phone call. Return postage is paid by the buyer.
Alpha Erec questions and where each one goes
Eight common questions, the route that answers each, and what to have in front of you.
| Your question | Route | Have ready |
|---|---|---|
| Where is my parcel? | +1 (720) 619-8477 | Order ID; tracking is also in the order email |
| I need to change something on my order | +1 (720) 619-8477 | Order ID and the email used at checkout |
| I want a refund | +1 (720) 619-8477 | Order ID; call inside 60 days of purchase |
| Does my bottle match my order? | +1 (720) 619-8477 | Order ID and the lot on the base |
| A written question about my order | [email protected] | Order ID in the subject line |
| There is a mistake on a page | [email protected] | The page address and what looks wrong |
| A privacy request | [email protected] | The email address the request is about |
| A press question | [email protected] | Your name and publication |
Alpha Erec desk addresses
Two addresses in New York, and they do different jobs.
Office
11 Penn Plaza, Floor 5, New York, NY 10001, USA
The desk’s office address, printed in the footer of every page. Post for the desk goes here; returns do not.
Returns desk
1515 Broadway, Floor 11, New York, NY 10036, USA
Bottles for a refund go here, by tracked post, after a call to +1 (720) 619-8477. Put your full name, your email address and the order ID inside the parcel.
The refund goes out 3–5 business days after the return is credited, and the card issuer then takes a further 5–10 days to show it.
Write to the Alpha Erec website team
Spotted a typo, a broken link or a figure that does not match its source? This is the route.
Message the website team
This form writes to [email protected], which cannot see orders. For tracking, changes or refunds, call +1 (720) 619-8477.
What happens next
The website team reads messages Mon–Fri 9:00am–5:00pm ET. A correction is made on the page itself, and the “last reviewed” date moves with it. Privacy requests are handled as the privacy policy describes.
Please do not send card numbers or health records by email. Card details only ever go into the seller’s checkout.
Before you call about an Alpha Erec order
- 01
Find the order email
It carries the order ID and the tracking link. Every call about an order starts with that ID.
- 02
Note the date you paid
The 60-day window runs from the date of purchase, not from delivery.
- 03
Read the base of the bottle
If the call is about a bottle, have the lot ready. This desk’s stock is filed under ALP-26/AL-7025.
- 04
Call in opening hours
+1 (720) 619-8477, 7:00am–9:00pm, 7 days.
Common Alpha Erec order situations, and the first step for each
Six situations order support hears about most, and what to do before you pick up the phone.
The parcel seems late
Open the tracking link in the order email first. The seller’s delivery figure is 3–5 business days to most of the continental US; if tracking has stalled past that, call +1 (720) 619-8477 with the order ID.
The address needs changing
Call +1 (720) 619-8477 as soon as you notice, with the order ID and the email used at checkout. Changes are one of the three things the line is there for.
Something arrived damaged or short
Keep the bottles and the packaging, count the gummies (30 to a bottle) and call inside 60 days of purchase.
You have changed your mind
The 60-day window covers that too. Call first; the bottles then go back to the returns desk by tracked post.
A charge you do not recognise
Check the order email for the date and the amount, then call with the order ID. Payment is taken by the seller’s checkout.
The bottle looks different
Read the lot on the base and call to match it; the steps are on verify a batch.
Alpha Erec support hours, at a glance
When each route is open. The phone keeps the longest hours by some distance.
| Route | Monday to Friday | Saturday and Sunday |
|---|---|---|
| Order support phone | 7:00am–9:00pm | 7:00am–9:00pm |
| Website email | 9:00am–5:00pm ET | Read on the next weekday |
| Order support email | Send any time, with the order ID | Send any time, with the order ID |
| Returns desk | Post only | Post only |
For anything about an order, the phone: it is open seven days a week, and a refund can only start there.
What an Alpha Erec support call can and cannot do
Knowing what the phone line is for before you ring saves a second call.
Everything a call cannot do still has its own route: the order page for buying, the checkout for payment, the prescriber for a medicine question, the seller you paid for an order placed elsewhere, and [email protected] for anything about the pages themselves.
What a call can do
- Find where a parcel is, from the order ID
- Change details on an order already placed
- Start a refund inside the 60-day window
- Match a bottle’s lot to the order it came from
- Walk through the return steps and the returns address
What a call cannot do
- Take a new order: orders go through the order page only
- Take card details: those go into the seller’s checkout
- Say whether the gummy suits a medicine you take
- Match an order placed with another seller
- Read messages sent to the website email
Writing to the Alpha Erec desk: four habits that get a faster answer
For the order support email and the website email alike.
Order ID in the subject line
It is the key to every order record, and a message that leads with it can be matched at once.
One question per message
A tracking question and a refund question travel faster as two short messages than as one long one.
A photo for a batch question
When the question is about a bottle, a clear photo of the base, showing the lot, saves a round of replies.
Reply in the same thread
Keeping the conversation in one thread keeps its history in front of whoever answers next.
Alpha Erec contact questions
Can I order Alpha Erec by email?
Orders go through the order page only, in packs of two, three or six bottles. The emails and the phone are for questions about an order already placed.
Why can the website email not help with my order?
It belongs to the team that writes the pages, and it cannot see orders. Order questions go to +1 (720) 619-8477 or [email protected].
How do I start a refund?
Call +1 (720) 619-8477 inside 60 days of purchase with the order ID. The steps after the call are on the refund policy.
Is there a live chat?
No. The phone line is the fastest route, 7:00am–9:00pm, 7 days.
What should I have ready before I call?
The order ID from the order email, the date you paid, and the lot on the base if the call is about a bottle.
I lost the order email. Can I still get help?
Yes. Call +1 (720) 619-8477 with the email address used at checkout and the date you ordered; order support can find the order from those.
Who answers the website email?
The Alpha Erec Team, the people who write and correct the pages. They correct pages and answer privacy and press questions, but they cannot see or change an order, which is why order questions go to +1 (720) 619-8477.
Can I place an order over the phone?
No. Orders go through the order page only, in packs of two, three or six bottles. The phone line is for orders already placed.
Can order support tell me whether Alpha Erec suits my medicine?
No. That is a question for the clinician who prescribed the medicine. The label says to talk to a doctor before use if you take medicine, and the side-effects page sets out what each ingredient has shown.
More about Alpha Erec on this website
Ready to order Alpha Erec?
Orders go through the order page in packs of two, three or six bottles. Everything after that, from tracking to refunds, is one call to +1 (720) 619-8477.
Packs of 2, 3 or 6 bottles · 60 days to change your mind
Choose Your Alpha Erec PackOne gummy a day, with or without food · ships from the United States