Alpha Erec Refund Policy: The Formal Terms for Orders Placed Here
Orders of Alpha Erec placed through alphaerrec.com can be refunded within 60 days of purchase. A claim starts with a call to +1 (720) 619-8477 and the order ID. The bottles go back by tracked post, at the buyer’s cost, to the New York returns desk, with your name, email and order ID inside. Refunds issue 3–5 business days after the return is credited, and the card issuer takes a further 5–10 days.
- 60 days from purchase
- 3–5 business days after credit
- 5–10 days on the card
Alpha Erec refund terms at a glance
Ten lines that cover every refund on an order placed here, and a five-point check before you post.
| Term | What applies |
|---|---|
| Scope | Alpha Erec orders placed through the order page on alphaerrec.com |
| Window | 60 days from the date of purchase |
| How to claim | Call +1 (720) 619-8477 (7:00am–9:00pm, 7 days) with the order ID |
| Return address | 1515 Broadway, Floor 11, New York, NY 10036, USA |
| Inside the parcel | Your full name, your email address and the order ID, with the bottles |
| Return postage | Paid by the buyer; use a tracked service and keep the number |
| Refund issued | 3–5 business days after the return is credited |
| Card timing | A further 5–10 days for the card issuer to show the credit |
| Website email | [email protected] cannot see orders and cannot start a refund |
| Bottles bought elsewhere | Outside this policy, whoever sold them |
- You have called order support and quoted the order ID
- The note inside gives your full name, email address and order ID
- The address reads 1515 Broadway, Floor 11, New York, NY 10036, USA
- The service is tracked, and you have kept the tracking number
- The order email is saved until the credit shows on your card
The Alpha Erec money-back seal and this policy
What the seal promises, stated as terms.
The gold seal marks the window, and this policy is what it means for an order placed on this website: 60 days from the date of purchase, a phone claim, a tracked return and a refund to the original payment.
The money-back guarantee is a purchase policy, not a medical promise. It covers the purchase, not an outcome, and it is the same for the two-, three- and six-bottle packs.
- Same terms on every pack
- The refund goes back to the card used
- One claim route: the phone line
The Alpha Erec refund policy in full
Eight numbered clauses. They say what the summary says, in the order a claim runs, with the detail it leaves out.
1. Who this policy covers
This policy applies to Alpha Erec ordered through the order page on alphaerrec.com, which is run by Alphaerrec, a licensed u.s. retail desk. This website is a retail desk, not the manufacturer. Product facts follow the label and the seller's own page.
2. The refund window
You may ask for a refund within 60 days from the date of purchase. The window counts from the purchase date shown in the order email, and transit time falls inside it.
3. Making a claim
A claim is made by telephone on +1 (720) 619-8477, 7:00am–9:00pm, 7 days, quoting the order ID. The website email cannot see orders and cannot open a claim. Keep the order email until any refund has reached your card.
4. Returning the bottles
Post the bottles to 1515 Broadway, Floor 11, New York, NY 10036, USA, with a note giving your full name, email address and order ID. Return postage is paid by the buyer. Use a tracked service and keep the tracking number until the refund shows.
5. Issuing the refund
The refund issues 3–5 business days after the return is credited, to the original payment. Card issuers usually take a further 5–10 days to show the credit on a statement.
6. Orders placed elsewhere
Bottles bought from any other seller, including the seller’s own page, fall outside this policy. The seller’s own page describes an email route and says buyers keep the bottles. Orders placed through this desk follow the route above.
7. Damaged or unexpected contents
If a parcel arrives damaged, or a bottle does not match the description on the where-to-buy page, do not take a gummy from it. Ring +1 (720) 619-8477 with the order ID before posting anything back.
8. Changes to this policy
If these terms change, this page changes and its review date moves. If anything here seems to conflict with what you were told on the phone, ask order support to confirm it in writing. Last reviewed September 2026.
Words used in the Alpha Erec refund policy
Seven terms, each with the meaning it carries in the clauses above.
| Term | Meaning in this policy |
|---|---|
| Purchase date | The date on the order email. The 60 days count from here. |
| Order ID | The reference in the order email. Every claim, change and tracking question starts with it. |
| Order support | The telephone line +1 (720) 619-8477, 7:00am–9:00pm, 7 days, for tracking, changes and refunds. |
| Returns desk | 1515 Broadway, Floor 11, New York, NY 10036, USA. It receives refund returns only. |
| Credited | The point at which the returns desk has received and logged your parcel. |
| Business day | A weekday that is not a public holiday. Refund issue times count these. |
| Website email | [email protected], for pages, typos, privacy and press. It cannot see orders. |
Alpha Erec refund timing, end to end
How long each stage takes, and how long the whole refund takes.
Add the numbers together and the longest path runs like this: a call on day 55, the parcel posted that day, a few days in the post, 3–5 business days once it is credited, then up to ten more on the card. Plan on the money reaching you two to four weeks after the call, depending on the post, and sooner if you send the parcel the same day.
Alpha Erec refund contacts
Where each part of a refund goes.
Returns desk: parcels
1515 Broadway, Floor 11, New York, NY 10036, USA
Where the bottles go, after the call.
Website email: not for refunds
Mon–Fri 9:00am–5:00pm ET. For pages, typos, privacy and press; it cannot see orders.
The office is at 11 Penn Plaza, Floor 5, New York, NY 10001, USA. Returns go to the returns desk at 1515 Broadway, Floor 11, New York, NY 10036, USA, not to the office.
Who does what in an Alpha Erec refund
A refund has two sides. Each one is short.
Your part
- Call order support inside 60 days with the order ID
- Pack the bottles with your full name, email and order ID
- Post the parcel tracked, at your cost, and keep the number
- Keep the order email until the credit shows
This desk’s part
- Take the claim on the phone and confirm the returns address
- Credit the return when the parcel reaches the returns desk
- Issue the refund 3–5 business days after that
- Answer questions about the claim on the same line
Most delays in a refund come from a parcel that cannot be matched to an order, which is why the note inside it matters as much as the address on the outside. With the order ID in the parcel and the tracking number kept, the only waiting left is the post and the card issuer.
Alpha Erec refund policy questions
Edge cases, answered in the terms of the policy above.
Can I get a refund on an opened Alpha Erec bottle?
Ring order support with the order ID before you post anything, and ask. The desk confirms on the call what to send back for your order.
Is return postage refunded?
No. Return postage is paid by the buyer. A tracked service costs a little more and protects the refund.
What if my refund has not arrived?
Allow 3–5 business days after the return is credited, then 5–10 days on the card. After that, ring +1 (720) 619-8477 with the order ID and the return tracking number.
Does this policy cover bottles from the seller’s own page?
No. It covers orders placed through alphaerrec.com. The seller describes its own route for its own orders.
Can I exchange instead of refunding?
Ring order support, which handles tracking, changes and refunds, and ask. The formal policy here is a refund.
Can I cancel an order before it ships?
Ring +1 (720) 619-8477 straight away with the order ID. Changes to an order are handled on that line, and they are simplest before the parcel leaves.
Order Alpha Erec with the refund policy behind it
Every pack ordered here carries the same 60 days from purchase, one phone claim and a tracked return to New York.
Packs of 2, 3 or 6 bottles · 60 days to change your mind
Choose Your Alpha Erec PackOne gummy a day, with or without food · ships from the United States
Who publishes this Alpha Erec website?
- U.S. Food and Drug Administration. Questions and answers on dietary supplements. https://www.fda.gov/food/information-consumers-using-dietary-supplements/questions-and-answers-dietary-supplements